Role Definition
We are seeking a motivated Information Technology graduate to join our IT team as part of our commitment to develop local talent. The Graduate is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role will resolve technical issues, maintain hardware and software, and ensure the smooth operation of IT systems within the organization.
Duties and Responsibilities
- Provide first-level technical support for desktops, laptop, and mobile devices.
- Respond to user requests for service, troubleshoot problems, and help develop solutions.
- Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals, such as printers.
- Install and configure software and applications as needed.
- System Maintenance:
- Perform regular maintenance on hardware and software components.
- Ensure all desktops and laptops are patched and updated.
- Assist in maintaining network infrastructure and connectivity.
- User Assistance:
- Provide user training and support for applications, systems, and devices.
- Assist users in understanding and effectively utilizing technology.
- Document and communicate system and process changes to users.
- Problem Resolution:
- Diagnose and resolve hardware and software issues.
- Escalate complex issues to appropriate IT staff or vendors.
- Track and report on the resolution of problems.
- Inventory and Asset Management:
- Maintain inventory of all hardware and software resources.
- Ensure proper documentation and tracking of all IT assets.
- Assist in the procurement of IT equipment and software.
- Security:
- Ensure all systems are secured and protected according to company policies.
- Assist in implementing and enforcing IT security measures.
- Educate users on safe computing practices and IT security protocols.
Qualities and Skills required
- Strong organisational and analytical skills
- Good communication skills, both written and verbal
- Team player with attention to detail and a proactive approach
Qualifications required
- UAE National (Emirati) with a valid family book
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Fresh graduate or up to 1 year of work experience
- Strong communication skills in Arabic and English
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